Refund & Cancellation Policy

Browsing and enquiries are free

Discovering venues, comparing them, and sending enquiries costs nothing and doesn't involve any payment to us. This policy only applies to the paid venue-owner subscription described below.

Venue owner subscriptions

The booking register and cash book tools are a paid add-on for venue owners. Right now, there's no automated checkout on the site for this — subscribing is a manual process:

1. You contact us to subscribe.
2. We arrange payment with you directly, outside the platform.
3. Once payment is confirmed, we activate the subscription for your venue manually.

Because payment isn't processed automatically through the site, there's no automatic refund either — every request is handled individually by contacting us.

Requesting a refund

If your subscription hasn't been activated within a reasonable time after payment, or was activated in error, email us within 7 days of payment and we'll refund it in full. Once a subscription has been active and in use for a billing period, that period is non-refundable, but you can cancel at any time to stop future renewal.

Cancelling

To cancel your subscription, email us and we'll deactivate it and stop any further billing. Your booking register and cash book data stays associated with your venue — it isn't deleted when a subscription lapses.

Contact

For any subscription, payment, or refund request: connect@deccanbridge.com